senior manager quality assurance

Details: Job Summary and MissionThis job contributes to Starbucks success by managing a Quality team in the development, implementation and monitoring of quality and regulatory compliance strategies and programs to ensure the continuous supply of safe, wholesome, premium quality products through the supply chain and store operations to customers. Models and acts in accordance with Starbucks guiding principles.Summary of Key ResponsibilitiesResponsibilities and essential job functions include but are not limited to the following:Business Requirements - Providing functional expertise and executing functional responsibilities:• Contributes expert perspective to support development of Global QA strategy. Leads the identification anddevelopment of systems and programs to implement strategy and monitors performance of the QA system in orderto identify opportunities for improvement.• Contributes to development of department mission, annual priorities and operating budget.• Determines and manages appropriate mitigation steps and solutions to resolve potentially serious product safety orquality issues.• Influences direction of cross functional teams as the Quality, Product Safety and Regulatory expert in thedevelopment and commercialization of new food, beverage and merchandise items or major new retail levelprograms.• Interfaces with outside experts and organizations to keep Starbucks Coffee Company up to date in QualityAssurance strategy, techniques and best practices.• Leads evaluation and development of programs to drive improvements for new and existing suppliers. InfluencesSCO in selection of and termination of poor performing suppliers.• Leads the identification and definition of QA metrics capable of tracking Quality System performance.• Leads the troubleshooting of complex, broadscale quality, product safety and regulatory issues arising from retailstores, Regulators and customers. Identifies the root cause, required corrective actions and assures effectiveresolution.• Leverages expertise to represents Starbucks in explaining and defending Food Safety Programs and Practices withRegulators.• Mentors and trains more junior QA team members in knowledge of Starbucks Quality System and advancedproblem solving.• Plans, develops and leads QA program improvements. Leads projects to develop new and improve existing QualityAssurance systems and procedures.• Represents QA perspective to innovation efforts in categories new to Starbucks.

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