Details: The QA and Reporting Manager will become an integral part of the Trustee Operations department. Primary responsibility is to oversee reporting, post auction and quality assurance teams and to ensure all assets and auction-related processes meet upper management expectation while working in conjunction with other supporting departments. The QA and Reporting Manager will be the escalation POC for Trustees and is expected to closely monitor all staff communication.All areas of responsibility listed below are essential to the satisfactory performance of this position by any/all incumbents, with reasonable accommodation, if necessary. Any non-essential functions are assumed to be other related duties as assigned. Manage staff of Report Specialists, Post Auction Specialist and Quality Assurance Specialists including employee relations, schedules and time off requests Oversee all daily operations including processing all post auction functions, all trustee reporting requests, and all quality control activity for data throughout the asset cycle, Allocate staff workload and assignments based on predetermined criteria Lead recurring calls with trustees and assigned staff to review process and procedures Be punctual, dependable, and flexible and maintain professional behavior while adhering to company procedures
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