Details: Office Location / Address: 1000 TEchnology Drive, O'Fallon MO 63368 Education Level: High School Diploma/GED Shift: Day Job Employee Status: Regular Citigroup's global Cosumer Group Serves consumers through retail banking, cards and consumer finance, providing a full range of innovation and comprehensive products and services. Our businesses also offer industry leading advanced technology, a strong worldwide presence and a powerful global franchise. Quality Intermediate Analyst Team Lead Team Lead Mentor Team Members on all aspects of Quality Control concepts.Ownership of auditing the work of the Performing Servicing Special Loans department. Responsible to complete quality reviews of Special Loan cases/processes for the Servicing Special Loan area and staff. Evaluate accuracy and adherence to compliance/regulatory guidelines within specific tasks and loan level transactions. Completion of quality reviews of peers to ensure consistency within our quality team. Communication of quality results through required reporting channels. Identification of performance and/or training issues. Work closely with Offshore peers by overseeing capacity, assist with training new efforts and validating their accuracy of production. Suggestion of innovative process improvements for Special Loans and Quality Services. Assist leaders within Special Loans by ensuring a complete understanding of the quality process.Develop monthly plan to ensure necessary reviews/audits are conducted/completed. Complete required reviews/audits within established deadlines. Conduct and/or participate in necessary calibration sessions. Ensure reports are accurate. Effectively speak to significant improvements or opportunities in results. (80%)Identify and communicate process improvement opportunities and potential solutions, and rate of performance and training improvements to business partners through the continued analysis of quality results. Create and develop solid relationships with business partners to ensure compliance needs are met. (10%)Participate in special projects based on business needs. (10%)**NOTE** The information listed within this description summary is intended to indicate the general nature and level of work. It is not designed to contain or be interpreted as a comprehensive account of all the responsibilities, and/or minimum qualifications required of an employee assigned to this position. Equal Opportunity Employer M/F/D/VAll new hires are subject to work eligibility verification via the DHS E-Verification system.
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